IT SUPPORT CONTRACTS LONDON

Our comprehensive IT Support contracts for London are designed to be flexible irrespective of the size of your business. Our IT support proposals are deliberately straight forward because we believe in transparency and simplicity.

FAST 2 HOUR IT SUPPORT RESPONSE TIMES IN LONDON

Our IT support contracts for London SME's offer the industry standard next day response times for general issues. For emergencies and business stoppage circumstances our on site response time can increase to 4 hours anywhere within London. However, for business critical or "show stopping" system failures or similar events we offer an unprecedented 2 HOUR ON-SITE ENGINEER response to any London location. In a serious deadline situation 4 hours may not be soon enough!

PROACTIVE AND CONTINGENT IT SUPPORT

As part of your IT support contract, as well as the fast response times you would expect, we also continue to actively support you all the time.

We ensure that the latest security updates are applied to your software, anti virus programmes and firewall. We do not believe that it is enough to sit and wait for you to call us when you have problems. It is our policy to help you in every way we can to prevent failures in your IT systems.

EBIT SOLUTIONS VPN

All of our support plans include the installation of a VPN firewall at no extra cost. The VPN firewall will allow Ebit Solutions to connect to your network and view your PC screens while we fix them. Also with the purchase of optional client software it will also allow your staff to connect to your network from home or use their laptops from anywhere in the world . The VPN firewall will also protect your network from hackers and intruders and remove the need for software firewalls installed on each PC.

SCALABLE IT SUPPORT OPTIONS

Our IT support contracts are modular so that you can add features as and when you need them. We don't offer one rigid package with one rigid price.

AUTOMATIC SERVICE LEVEL AGREEMENTS

We believe that when we provide you with an IT support contract service you should have a mechanism to monitor our service levels. All of our IT support contracts include an SLA which you can use to monitor our relationship.

We believe that suppliers who skirt the issue of SLA's do so because they have something to hide. Most of clients are so happy with the service we provide that they admit to never having looked at the SLA since our initial discussion.

To find out more or request a quote please complete the relevant form on our contact us page.