IT SUPPORT LONDON

Finding the right IT support in London can be a minefield. Our aim is to simplify the process and maintain your IT services with reliable, efficient and affordable IT support options that suit your London based business.

TAKE YOUR IT SUPPORT SERIOUSLY

We are always surprised by how many SME's do not have any form of structured IT support. The IT industry is a very vast field with many technical, operational and legal aspects to cover and fully understand. Yet many SME's still entrust their IT support to a friend or neighbour who is "good at that sort of stuff". Strangely enough, the same SME's would never entrust their accounts or legal issues to a "have-a-go" friend.

PC SUPPORT HELPDESK SERVICE

When you choose Ebit Solutions as your PC Support partner you will have access to our IT SupportDesk service which delivers support to your staff for pc desktops running Windows NT4, 2000 or XP Professional. (Windows 98 and ME are also supported).

ON SITE IT SUPPORT ENGINEER

Support options allow for response times as fast as 2 hours anywhere in London depending on the status of the issue for which a call out is needed. We work with you to determine the priority of your call so that the fix time agreed is relevant to your business. It is quite normal that a particular problem may not be a priority 1 issue today but maybe at the end of the month due to deadlines. Many IT support companies are very rigid about how they assign call priorities.

REMOTE CONTROL PC SUPPORT

Our SupportDesk service can be provided by email or telephone calls to our dedicated Helpdesk team. If your existing pc network supports it we can connect to your PC's using remote control software so that we can see your screen while we diagnose and solve faults. Remote support allows us to identify the problems you are experiencing visually in real-time with you showing us what's on your screen.

SOFTWARE & HARDWARE MAINTENANCE UPDATES

Software and hardware updates are released all the time. Most organizations we visit have never applied any updates to their critical software since installing it many months or even years ago. This includes weekly anti virus updates, frequent security updates for Windows 2000 Server or Windows 2000 Professional and XP, etc.

IT SUPPORT SUMMARY

Ebit Solutions offers comprehensive IT support for London SME's wishing to implement reliable and efficient IT systems. Our IT support services are flexible and designed for businesses of all sizes. Call us now on 08700 801 802 if you would like more information.