IT SUPPORT SERVICES FOR LONDON
Finding the right IT support in London can be a minefield.
Our aim is to simplify the process and maintain your IT services with reliable,
efficient and affordable IT support options that suit your London based business.
TAKE YOUR IT SUPPORT SERIOUSLY
We are always surprised by how many SME's do not have any
form of structured IT support. The IT industry is a very vast field with many
technical, operational and legal aspects to cover and fully understand. Yet
many SME's still entrust their IT support to a friend or neighbour who is "good
at that sort of stuff". Strangely enough, the same SME's would never
entrust their accounts or legal issues to a "have-a-go" friend.
IT SUPPORT HELPDESK SERVICE
When you choose Ebit Solutions as your IT Support partner
you will have access to our IT SupportDesk service which delivers support to your
staff for pc desktops running Windows NT4, 2000 or XP Professional. (Windows
98 and ME are also supported).
ON SITE IT SUPPORT ENGINEER
Support options allow for response times as fast as 2 hours
anywhere in London depending on the status of the issue for which a call out
is needed. We work with you to determine the priority of your call so
that the fix time agreed is relevant to your business. It is quite normal that
a particular problem may not be a priority 1 issue today but maybe at the end
of the month due to deadlines. Many IT support companies are very rigid about
how they assign
call priorities.
REMOTE CONTROL PC SUPPORT
Our SupportDesk services can be provided by email or telephone
calls to our dedicated SupportDesk team. If your existing pc network supports
it we can connect to your PC's using remote control software so that we can
see your screen while we diagnose and solve faults. Remote support allows us
to identify the problems you are experiencing visually in real-time with you
showing us what's on your screen.
SOFTWARE & HARDWARE MAINTENANCE UPDATES
Software and hardware updates are released all the time. Most
organizations we visit have never applied any updates to their critical software
since installing it many months or even years ago. This includes weekly anti
virus updates, frequent security updates for Windows 2000 Server or Windows
2000 Professional and XP, etc.
IT SUPPORT SUMMARY
Ebit Solutions offers comprehensive IT support for London
SME's wishing to implement reliable and efficient pc systems. Our IT support
services are flexible and designed for businesses of all sizes. Call us now
on 08700 801 802 if you would like more information.